Christmas delivery times:
UK - Order by Monday 19th December to guarantee delivery
EU & ROW - Order by 16th December to guarantee delivery
Currently, we deliver to the following countries:
UK (including Guernsey, Jersey and Northern Ireland)
EU (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain)
ROW (Canada, Hong Kong SAR, Kenya, Australia, Malaysia, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam, South Africa, Argentina, Brazil, Chile, New Zealand, Bahrain, Bermuda, Macao SAR, Qatar, South Korea, Israel)
We are continually expanding the list of countries we ship to, so please contact us if your country is not listed: firstname.lastname@example.org
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Please note that our delivery time starts from the moment an order is accepted and includes a 48-hour period during which your items will be processed and dispatched by our warehouse. We will endeavour to get your products to you as soon as possible.
For UK deliveries
Once your order has left our warehouse, we will send you an email containing your unique tracking number. If you are a registered Connolly customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
For the Rest of the World
We will use DHL, UPS or FedEx for all our deliveries. Once your order has left our warehouse we will send you an email containing your unique tracking number. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
Please read our return policy carefully.
You have 14 days to return the product to us, unworn, unused and in pristine condition. All returns should be sent back to us in the original packaging provided with any tags attached. You will not be refunded for the shipping charges and only the items within the order.
We have extended our returns policy for Christmas. Any orders placed from 1st December can be returned by 30th January.
To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and include the Returns Form which is printed at the back of the delivery note.
For EU, US & ROW returns, please make sure that you request a Returns Commercial Invoice from our email@example.com team and follow the steps below:
- Print the returns label
- Put the label onto the box
- Hand the ‘Commercial Invoice' to the courier
Take your parcel to one of the conveniently located UPS Access Points and make sure to get a receipt or proof of postage. Should you not have access to a convenient UPS Access Point please email us at firstname.lastname@example.org and we will arrange alternative return shipping options for you.
Please note the following specific requirements for each of our product categories
Bags & Accessories: All packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.
Footwear: Please return all items, including the dust bag and box as this is considered part of the product. When you try them on, stand on a carpeted surface to protect the soles.
Candles: Please note that candles and aerosols are final sale and cannot be returned due to transport restrictions.
Artwork: All Artwork is non-returnable and non-refundable and delivery times may vary depending on the exhibition.