Please note that due to the current situation, there may be a slight delay with your order and your items may take a little longer to arrive.
Currently, we deliver to the following countries:
UK (including Guernsey, Jersey and Northern Ireland)
EU (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain). These destinations are shipped to on a DDP (Delivery Duty Paid) basis.
UNITED STATES – For orders shipped to the United States we are not currently covering duties and tax. Each state has different rules for customs and import duties and any order below $800 are not subject to taxes or duties. We suggest that you check the import duties before purchasing at:
Connolly preferred carriers such as UPS and DHL will manage the payment of tax due before or after delivery depending on the item that is being sent. For any purchases above $800 you may be asked to provide your IRS number or a Tax ID.
We are continually expanding the list of countries we ship to, so please check back here to see when we start delivering to your country. If you live in any country other than the ones listed above, please call our London store on +44 (0) 207 952 6708 and we will do everything we can to to arrange alternative shipping options.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Please note that our delivery time starts from the moment an order is accepted and includes a 48-hour period during which your items will be processed and dispatched by our warehouse. We will endeavour to get your products to you as soon as possible.
For UK deliveries
We use Parcelforce for all our deliveries. Once your order has left our warehouse, we will send you an email containing your unique tracking number. You will be able to track its progress online using the Parcelforce website. If you are a registered Connolly customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
For the Rest of the World
We will use DHL or UPS for all our deliveries. Once your order has left our warehouse we will send you an email containing your unique tracking number for DHL or UPS, depending on which carrier we have used for your order, to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
Please read our return policy carefully.
You have 14 days to return the product to us, unworn, unused and in pristine condition. All returns should be sent back to us in the original packaging provided with any tags attached.
To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and include the Returns Form which is printed at the back of the delivery note.
For US & ROW returns, please make sure that you request a Returns Commercial Invoice from our firstname.lastname@example.org team and follow the steps below:
- Print the returns label
- Put the ‘Express Worldwide’ label onto the box
- Hand the ‘WAYBILL DOC’ to the courier
- Print the Commercial Invoice 4 times (please sign the commercial invoice above your name at end of the document)
- Put 2 copies of the commercial invoice onto the box with the returns label
- Hand 2 copies of the commercial invoice to the courier
Please note the following specific requirements for each of our product categories:
Bags & Accessories All packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags. Footwear Please return all items, including the dust bag and box as this is considered part of the product. When you try them on, stand on a carpeted surface to protect the soles. Beauty, Fragrance & Candles
Please note that candles and aerosols are final sale and cannot be returned due to transport restrictions.
For all returns, simply take your parcel to your local UPS Access Point and make sure to get a receipt/proof of postage for your item
Should you not have access to a convenient UPS Access Point please email email@example.com and we will arrange alternative return shipping options.
How to return your product
All Connolly returns are free and simple to organise. You have 14 days to return your product to us, unworn, unused and in pristine condition.
To ensure that your return is covered by our returns policy, all items must be returned using the original packaging provided with any tags attached and include the filled out Returns Section of the delivery note.
For all returns, simply drop your parcel at your local UPS Access Point and make sure to get a receipt/proof of postage for your item.
How to return
Pack the item(s) you would like to return in the original packaging provided. Please make sure you complete the returns section on the delivery note and insert the form into the box. Please attach the UPS label provided in the packaging to the outside of the box. If you don’t have a returns label email us at firstname.lastname@example.org and we will email one to you.
Take your parcel to one of the conveniently located UPS Access Points and make sure to get a receipt or proof of postage. Should you not have access to a convenient UPS Access Point please email us at email@example.com and we will arrange alternative return shipping options for you.