Delivery
Currently, we deliver to the following countries:
UK (including Guernsey, Jersey and Northern Ireland)
EU (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain)
UNITED STATES
ROW (Canada, Hong Kong SAR, Kenya, Australia, Malaysia, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam, South Africa, Argentina, Brazil, Chile, New Zealand, Bahrain, Bermuda, Macao SAR, Qatar, South Korea, Israel)
We are continually expanding the list of countries we ship to, so please contact us if your country is not listed: online@connollyengland.com
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Please note that our delivery time starts from the moment an order is accepted and includes a 48-hour period during which your items will be processed and dispatched by our warehouse. We will endeavour to get your products to you as soon as possible.
For UK deliveries
Once your order has left our warehouse, we will send you an email containing your unique tracking number. If you are a registered Connolly customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
For the Rest of the World
We will use DHL, UPS or FedEx for all our deliveries. Once your order has left our warehouse we will send you an email containing your unique tracking number. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
Shipping Rates
UK £10
EU £20
US £30
Returns
Please read our return policy carefully.
For UK deliveries
Returns are free of charge - please request a returns label should you wish to return or exchange your items.
Outside of the UK
Returns are not free of charge - should you wish to return your items please request a commercial invoice to hand to the courier to avoid any additional charges from online@connollyengland.com
You have 14 days to return the product to us, unworn, unused and in pristine condition. All returns should be sent back to us in the original packaging provided with any tags attached. You will not be refunded for the shipping charges and only the items within the order.
To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and include the Returns Form which is printed at the back of the delivery note.
Please note the following specific requirements for each of our product categories
Bags & Accessories: All packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.
Footwear: Please return all items, including the dust bag and box as this is considered part of the product. When you try them on, stand on a carpeted surface to protect the soles.
Candles: Please note that candles and aerosols are final sale and cannot be returned due to transport restrictions.
Artwork: All Artwork is non-returnable and non-refundable and delivery times may vary depending on the exhibition.